With any credit company that I have used I have been able to go online and check on status, new purchases, payments, whatever I need to, even if I get a statement by mail.. We have a car loan and I have tried before and just tried again to go online to PNC to be able to make payments or see full balance. Papers say go to pnc.com You need a fricking pin, there is no pin with a loan, this is not a debit or credit card. tried calling the number listed for assistance or questions, on the phone they want a pin, worst phone system ever with all the choices and none of them being a good choice. After holding they disconnected from me. PNC is so frustrating to work with. Will never do a loan with them again. No credit no banking, nothing.